Privacy Policy

02

Information we collect

Depending on how you use our website and services, we may collect:

• Account and contact information: your name, email address, telephone number, account credentials, and billing or delivery details.
• Order and transaction information: the products you purchase, order history, payment status, invoices, and related customer-service records.
• Signature Edition content: the ideas, stories, memories, names, preferences, instructions, messages, and files you choose to provide so we can create your personalized ebook.
• Communications: messages sent through our contact forms, support requests, reviews, survey responses, and newsletter preferences.
• Technical and usage information: IP address, browser and device information, pages viewed, referring pages, approximate location derived from your IP address, cookie identifiers, and diagnostic or security data.

Please only provide personal information about another person when you are authorized to do so.

03

How we use your information

We use personal information to:

• operate, maintain, secure, and improve our website and digital services;
• create and manage accounts;
• process purchases, confirm transactions, issue invoices, and deliver ebooks;
• create and deliver personalized Signature Editions according to your instructions;
• respond to questions, provide support, and communicate about your orders;
• send newsletters or promotional communications when you have requested them;
• understand website performance and improve the reader experience;
• prevent fraud, misuse, security incidents, and other unlawful activity; and
• comply with legal, accounting, tax, and regulatory obligations.

04

Legal bases for processing

Where applicable law requires a legal basis, we rely on one or more of the following:

• Contract: processing needed to complete your purchase, deliver an ebook, or create a Signature Edition.
• Consent: for activities such as optional marketing communications or non-essential cookies where consent is required.
• Legal obligation: processing necessary to comply with applicable laws and official requests.
• Legitimate interests: operating and improving our services, supporting customers, protecting our platform, and preventing fraud, provided those interests do not override your rights and freedoms.

05

How we share information

We may share personal information only as reasonably necessary with:

• website hosting, infrastructure, storage, and technology providers;
• payment processors and providers involved in completing transactions;
• email delivery, customer-support, analytics, and security providers;
• professional advisers such as accountants, auditors, insurers, or legal advisers;
• public authorities or other parties when disclosure is required by law or necessary to protect rights, safety, and security; and
• a successor organization in connection with a merger, acquisition, financing, reorganization, or transfer of all or part of our business.

Service providers may process information only for the services they provide to us and subject to appropriate contractual obligations.

06

Cookies and similar technologies

We may use cookies and similar technologies to keep the website functioning, remember preferences and shopping-cart contents, support account sessions, protect the website, measure performance, and understand how visitors use our services.

Where required, we ask for consent before using non-essential cookies. You can manage cookies through the consent banner, when available, or through your browser settings. Blocking some cookies may affect website functionality.

07

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information, the duration of our relationship with you, support needs, security considerations, and applicable legal, tax, accounting, or reporting requirements.

Signature Edition materials may be kept while we create and deliver your ebook and for a reasonable period afterward to provide support, unless a longer period is required by law or agreed with you. When information is no longer needed, we delete it, anonymize it, or securely isolate it until deletion is possible.

08

International data transfers

Some service providers may process information in countries other than your own. Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers and take steps designed to ensure that personal information remains protected.

09

How we protect information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10

Your privacy rights

Depending on where you live and subject to applicable law, you may have the right to:

• request confirmation of whether we process your personal information;
• access and receive a copy of your personal information;
• correct inaccurate or incomplete information;
• request deletion of information in certain circumstances;
• object to or request restriction of certain processing;
• receive certain information in a portable format;
• withdraw consent at any time, without affecting earlier lawful processing; and
• lodge a complaint with the competent data-protection authority.

You can unsubscribe from promotional emails by using the unsubscribe option included in the message. You may submit other privacy requests through our Contact Us page.

We may request information necessary to verify your identity before completing a request. Rights may be limited where an exception under applicable law applies.

11

Children's privacy

Our purchasing and personalized-book services are intended for adults or for use with the involvement of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information without the required consent, please contact us.

12

Third-party websites and services

Our website may link to third-party websites or services, including social-media and payment services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.

13

Changes to this policy

We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. The revised policy will be posted on this page with a new “Last updated” date. Where appropriate, we may provide additional notice.